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Browsing by Subject Customer satisfaction

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Issue DateTitleAuthor(s)
2012Measuring the effect of customer relationship management (CRM) components on the non financial performance of commercial banks: Egypt caseSadek, H; Youssef, A; Ghoneim, A; Tantawy, P
2008Service attribute importance and strategic planning: An empirical studyPezeshki, V; Mousavi, A
2010Service quality measurement in the internet context: A proposed modelAlbassam, T; Alshawi, S
2010Toward a model of customer experienceLycett, M; Anaman, Michael
Showing results 1 to 4 of 4