Browsing by Subject Customer relationship management
Showing results 2 to 4 of 4
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Issue Date | Title | Author(s) |
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2016 | The impact of online customer reviews (OCRs) on customers' purchase decisions: An exploration of the main dimensions of OCRs | Lu, KJ; Elwalda, A |
2005 | The inner and inter construct associations of the quality of data warehouse customer relationship data for problem enactment | Abril, Raul Mario |
2008 | User adoption of a CRM-based information system within a financial services organisation: An empirical analysis | Sharif, AM; Irani, Z |