Brunel University Research Archive(BURA) preserves and enables easy and open access to all
types of digital content. It showcases Brunel's research outputs.
Research contained within BURA is open access, although some publications may be subject
to publisher imposed embargoes. All awarded PhD theses are also archived on BURA.
Browsing by Subject Customer satisfaction
Showing results 1 to 9 of 9
Issue Date | Title | Author(s) |
19-Apr-2021 | Barriers and Enablers to the Implementation of Intelligent Guidance Systems for Patients in Chinese Tertiary Transfer Hospitals: Usability Evaluation | Cao, H; Zhang, Z; Evans, RD; Dai, W; Bi, Q; Zhu, Z; Xu, J; Shen, L |
2016 | Consumer-Based Virtual Brand Personality (CBVBP), Customer Satisfaction and Brand Loyalty in the Online Banking Industry | Ong Khian Sin; Bang Ngyuen; Syed Alwi, SF |
2016 | A data-driven framework for investigating customer retention | Mgbemena, Chidozie Simon |
2018 | Investigating the impact of service quality dimensions, price and reputation on the behavioural intentions of retail banking customers | Alharbi, Majed Salem S |
2012 | Measuring the effect of customer relationship management (CRM) components on the non financial performance of commercial banks: Egypt case | Sadek, H; Youssef, A; Ghoneim, A; Tantawy, P |
2008 | Service attribute importance and strategic planning: An empirical study | Pezeshki, V; Mousavi, A |
2010 | Service quality measurement in the internet context: A proposed model | Albassam, T; Alshawi, S |
2010 | Toward a model of customer experience | Anaman, Michael |
2019 | Understanding the influence of entrepreneur personality on product branding, corporate brand image and SME performance | Sap, Serap |