Browsing by Subject Customer satisfaction
Showing results 5 to 9 of 9
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Issue Date | Title | Author(s) |
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2012 | Measuring the effect of customer relationship management (CRM) components on the non financial performance of commercial banks: Egypt case | Sadek, H; Youssef, A; Ghoneim, A; Tantawy, P |
2008 | Service attribute importance and strategic planning: An empirical study | Pezeshki, V; Mousavi, A |
2010 | Service quality measurement in the internet context: A proposed model | Albassam, T; Alshawi, S |
2010 | Toward a model of customer experience | Anaman, Michael |
2019 | Understanding the influence of entrepreneur personality on product branding, corporate brand image and SME performance | Sap, Serap |