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DC Field | Value | Language |
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dc.contributor.author | Sarpong, D | - |
dc.contributor.author | Maclean, M | - |
dc.contributor.author | Hassan, W | - |
dc.date.accessioned | 2022-07-27T14:29:00Z | - |
dc.date.available | 2022-07-27T14:29:00Z | - |
dc.date.issued | 2022-08-30 | - |
dc.identifier.citation | Sarpong, D., Maclean, M. and Hassan, W. (2022) 'A Notsie narrative perspective on turnover in the UK financial services industry', Africa Journal of Management, 8 (4), pp. 425 - 452, doi: 10.1080/23322373.2022.2106911. | en_US |
dc.identifier.issn | 2332-2373 | - |
dc.identifier.uri | https://bura.brunel.ac.uk/handle/2438/25001 | - |
dc.description.abstract | Copyright © 2022 The Authors..Drawing on a cultural perspective from the Global South, Notsie narrative, a West African literary folklore, we explore the high churn rate in the UK financial services industry. Viewing the storied accounts of former financial complaint handlers through a Notsie narrative lens, we examine why they frequently quit their well-paid jobs. Our study elucidates how the relentless pursuit of efficiency culminates in managerial tyranny – a set of impulsive and oppressive organizing practices that combine to precipitate high turnover. The wisdom of our Notsie narrative perspective centres on the importance of relationality – the skilled ways of interrelating that create connections between people, and what it means for the Notsie kingdom being doomed to collapse without its people; a wisdom seemingly overlooked and undervalued in western ways of knowing, located in individualism, rationality, and instrumentalism. | en_US |
dc.format.extent | 425 - 452 | - |
dc.format.medium | Print-Electronic | - |
dc.language | English | - |
dc.language.iso | en_US | en_US |
dc.rights | Copyright © 2022 The Authors. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (https://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way. | - |
dc.rights.uri | https://creativecommons.org/licenses/by-nc-nd/4.0/ | - |
dc.subject | Financial complaint handlers | en_US |
dc.subject | managerial tyranny | en_US |
dc.subject | Notsie narrative | en_US |
dc.subject | turnover | en_US |
dc.subject | West African literary folklore | en_US |
dc.title | A Notsie narrative perspective on turnover in the UK financial services industry | en_US |
dc.type | Article | en_US |
dc.identifier.doi | https://doi.org/10.1080/23322373.2022.2106911 | - |
dc.relation.isPartOf | Africa Journal of Management | - |
pubs.issue | 4 | - |
pubs.publication-status | Published | - |
pubs.volume | 8 | - |
dc.identifier.eissn | 2332-2381 | - |
Appears in Collections: | Brunel Business School Research Papers |
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FullText.pdf | Copyright © 2022 The Authors. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (https://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way. | 2.46 MB | Adobe PDF | View/Open |
This item is licensed under a Creative Commons License