This article is unavailable.

Young, M. S. & Stanton, N. A. (1999).  The interview as a usability tool.  In A. Memon & R. Bull (Eds.), Handbook of the Psychology of Interviewing (pp. 227-238).  Chichester: John Wiley & Sons.

If you wish to obtain a copy please contact the author below

M.Young@brunel.ac.uk