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dc.contributor.authorChen, Q-
dc.contributor.authorMin, C-
dc.contributor.authorZhang, W-
dc.contributor.authorWang, G-
dc.contributor.authorMa, X-
dc.contributor.authorEvans, R-
dc.identifier.citationComputers in Human Behavior, 2020, 110en_US
dc.description.abstract© 2020 Elsevier Ltd During times of public crises, governments must act swiftly to communicate crisis information effectively and efficiently to members of the public; failure to do so will inevitably lead citizens to become fearful, uncertain and anxious in the prevailing conditions. This pioneering study systematically investigates how Chinese central government agencies used social media to promote citizen engagement during the COVID-19 crisis. Using data scraped from ‘Healthy China’, an official Sina Weibo account of the National Health Commission of China, we examine how citizen engagement relates to a series of theoretically relevant factors, including media richness, dialogic loop, content type and emotional valence. Results show that media richness negatively predicts citizen engagement through government social media, but dialogic loop facilitates engagement. Information relating to the latest news about the crisis and the government's handling of the event positively affects citizen engagement through government social media. Importantly, all relationships were contingent upon the emotional valence of each Weibo post.en_US
dc.description.sponsorshipNational Social Science Foundation of Chinaen_US
dc.subjectgovernment social mediaen_US
dc.subjectcitizen engagementen_US
dc.subjectdialogic communication theoryen_US
dc.subjectmedia richness theoryen_US
dc.subjectemotional valenceen_US
dc.subjectcrisis managementen_US
dc.titleUnpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisisen_US
dc.relation.isPartOfComputers in Human Behavior-
Appears in Collections:Dept of Design Research Papers

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