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|2012||Evaluating e-Government services from a citizens' prespective: A reference process model||Tsohou, A; Lee, H; Irani, Z; Weerakkody, V; Osman, I; Latif, AA; Medeni, T|
|2014||I-MEET framework for the evaluation e-government services From engaging stakeholders' perspectives||Osman, I; Anouze, AL; Hindi, NM; Irani, Z; Lee, H; Weerakkody, V|
|2016||Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction||Weerakkody, V; Irani, Z; Lee, H; Hindi, N; Osman, I|