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Title: Rewritable routines in human interaction with public technology
Authors: Baber, C
Stanton, NA
Publication Date: 1997
Publisher: Lawrence Erlbaum Associates
Citation: International Journal of Cognitive Ergonomics. 1(4): 237-249
Abstract: In this paper, the cognitive ergonomics of using public technology is investigated. A methodology for predicting human error with technology has been developed. Predictions from the method (combined with observation of user performance) form the foundation of the concept of ‘rewritable routines’. This is in keeping with the tradition of building models of user cognition on the basis of observed and predicted errors. The concept is introduced and illustrated with examples. Implications for cognitive ergonomics are discussed.
Appears in Collections:Ergonomics
Dept of Design Research Papers

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