Requirements capture for inclusive design resources and tools

Abstract

In the past twenty years, a number of resources and tools to support inclusive design have been developed. However, the impact of these resources and tools on industry is not evident – few industrialists have been using them in practice. Investigations into industry have identified unmet needs, for example, the lack of appropriate user data relating to inclusive design. The fundamental problem is that few resources and tools have been developed based on rigorous requirements capture. In fact, many of them were developed only because the developers think the information could be useful. It is essential to prepare a detailed requirements list when clarifying the task at the product planning stage. This is also true for developing resources and tools for inclusive design. Requirements capture plays an important role in identifying real needs from users and developing appropriate methods of support for them. This paper starts with a survey of available resources and tools for inclusive design, and a discussion on their merits and deficiencies in respect to industry application. A number of methods are employed for the requirements capture for an inclusive design toolkit, which leads to a consistent result. An outline of the toolkit is also presented.