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Please use this identifier to cite or link to this item: http://bura.brunel.ac.uk/handle/2438/396

Title: Communication issues in requirements elicitation: A content analysis of stakeholder experiences
Authors: Coughlan, JA
Lycett, M
Macredie, RD
Keywords: Communication
Requirements elicitation
Content analysis
Publication Date: 2003
Publisher: Elsevier Science
Citation: Information and Software Technology, 45(8): 525-537, Jun 2003
Abstract: The gathering of stakeholder requirements comprises an early, but continuous and highly critical stage in system development. This phase in development is subject to a large degree of error, influenced by key factors rooted in communication problems. This pilot study builds upon an existing theory-based categorisation of these problems through presentation of a four-dimensional framework on communication. Its structure is validated through a content analysis of interview data, from which themes emerge, that can be assigned to the dimensional categories, highlighting any problematic areas. The paper concludes with a discussion on the utilisation of the framework for requirements elicitation exercises.
URI: http://bura.brunel.ac.uk/handle/2438/396
http://www.ingentaconnect.com/content/els/09505849
DOI: http://dx.doi.org/10.1016/S0950-5849(03)00032-6
Appears in Collections:Information Systems and Computing
School of Information Systems, Computing and Mathematics Research Papers

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