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Please use this identifier to cite or link to this item: http://bura.brunel.ac.uk/handle/2438/4436

Title: A normal paranoia? The emergence of distrust between parents of autistic children and public officials
Authors: Ayios, A
Simpson, R
Keywords: Trust
Distrust
Public sector management
Special educational needs
Publication Date: 2010
Abstract: This paper explores the development of distrust and paranoia among parents and carers of autistic children in their interactions with public officials charged with such children’s diagnosis, education and care. The suspicion and distrust framework of Fein and Hilton (1994), and Kramer’s typology of organisational paranoia (1998, 2001) are used to show how distrust impacts on client experiences. Antecedents of distrust are identified, and the ‘normalcy’ of paranoia in this context is demonstrated. These findings should permit public sector staff dealing with parents and carers of autistic children to address such perceptions and build trust where little seems to exist.
URI: http://bura.brunel.ac.uk/handle/2438/4436
Appears in Collections:Business and Management
Brunel Business School Research Papers

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