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Title: A normal paranoia? The emergence of distrust between parents of autistic children and public officials
Authors: Ayios, A
Simpson, R
Keywords: Trust;Distrust;Public sector management;Special educational needs
Issue Date: 2010
Abstract: This paper explores the development of distrust and paranoia among parents and carers of autistic children in their interactions with public officials charged with such children’s diagnosis, education and care. The suspicion and distrust framework of Fein and Hilton (1994), and Kramer’s typology of organisational paranoia (1998, 2001) are used to show how distrust impacts on client experiences. Antecedents of distrust are identified, and the ‘normalcy’ of paranoia in this context is demonstrated. These findings should permit public sector staff dealing with parents and carers of autistic children to address such perceptions and build trust where little seems to exist.
Appears in Collections:Business and Management
Brunel Business School Research Papers

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