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Title: A business model perspective for ICTs in public engagement
Authors: Panagiotopoulos, P
Al-Debei, MM
Fitzgerald, G
Elliman, T
Keywords: eGovernment business models;Citizen engagement;Digital governance;eParticipation;ePetitions;Case study;Value networks
Issue Date: 2012
Publisher: Elsevier
Citation: Government Information Quarterly, 29(2): 192–202, Apr 2012
Abstract: Public institutions, in their efforts to promote meaningful citizen engagement, are increasingly looking at the democratic potential of Information and Communication Technologies (ICTs). Previous studies suggest that such initiatives seem to be impeded by socio-technical integration barriers such as low sustainability, poor citizen acceptance, coordination difficulties, lack of understanding and failure to assess their impact. Motivated by these shortcomings, the paper develops and applies a business model perspective as an interceding framework for analysis and evaluation. The underlying principle behind this approach is that it is not technology per se which determines success, but rather the way in which the businessmodel of the technological artifact is configured and employed to achieve the strategic goals. The business model perspective is empirically demonstrated with the case of an online petitioning system implemented by a UK local authority. The case illustrates the importance of considering ICTs in public engagement from a holistic view to make them more manageable and assessable.
Description: This is the post-print version of the Article. The official published article can be accessed from the link below - Copyright @ 2012 Elsevier
ISSN: 0740-624X
Appears in Collections:Publications
Computer Science
Dept of Computer Science Research Papers

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