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Please use this identifier to cite or link to this item: http://bura.brunel.ac.uk/handle/2438/4209

Title: Dealing with propositional ambiguity in business process improvement
Authors: van der Werf, J J
Badii, A
Martin, S
Smith, S
Sharif, A M
Keywords: Systems thinking
Total systems intervention
Business process improvement
Publication Date: 2004
Publisher: EMCIS04
Citation: Proceedings of the European and Mediterranean Conference on Information Systems, Tunisia, 25-27 July 2004
Abstract: If it is true that people express their views about organisational issues in ambiguous terms then one needs to address this ambiguity instead of the ‘problems’ to find an appropriate methodological approach to resolving or dissolving problem situations in the organisation. This paper highlights and discusses those issues, which therefore relate to ambiguityin relation to decision making tasks within organisations, and the related Soft Systems Methodology / Systems Thinking school of thought, which traditionally constrains such ambiguities. A model of these issues is presented in terms of the Business Process Improvement (BPI) task to highlight these interdependencies.
URI: http://bura.brunel.ac.uk/handle/2438/4209
Appears in Collections:Business and Management
Brunel Business School Research Papers

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