Browsing by Subject E-CRM, Transaction Cycle, E-satisfaction, E-trust, E-loyalty
Showing results 1 to 1 of 1
Issue Date | Title | Author(s) |
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2009 | The relationship between ecrm implementation and eloyalty at different adoption stages of transaction cycle: A conceptual framework and hypothesis | Alhaiou, T; Irani, Z; Ali, M |