Browsing by Subject Customer service
Showing results 1 to 2 of 2
Issue Date | Title | Author(s) |
---|---|---|
2012 | Love’s labours redressed: Reconstructing emotional labour as an interactive process within service work | Tang, Audrey Poh Lin |
2007 | The management of deshopping and its effects on services: a mass market case study | King, T; Dennis, C; McHendry, J |