Brunel University Research Archive(BURA) preserves and enables easy and open access to all
types of digital content. It showcases Brunel's research outputs.
Research contained within BURA is open access, although some publications may be subject
to publisher imposed embargoes. All awarded PhD theses are also archived on BURA.
Browsing by Subject Customer service
Showing results 1 to 2 of 2
| Issue Date | Title | Author(s) |
|---|---|---|
| 2012 | Love’s labours redressed: Reconstructing emotional labour as an interactive process within service work | Tang, Audrey Poh Lin |
| 2007 | The management of deshopping and its effects on services: a mass market case study | King, T; Dennis, C; McHendry, J |