Brunel University Research Archive(BURA) preserves and enables easy and open access to all
types of digital content. It showcases Brunel's research outputs.
Research contained within BURA is open access, although some publications may be subject
to publisher imposed embargoes. All awarded PhD theses are also archived on BURA.
Browsing by Subject Justice theory
Showing results 1 to 2 of 2
| Issue Date | Title | Author(s) |
|---|---|---|
| 2018 | Customer perceptions of service failure, service recovery and loyalty recovery: An investigation into the airline industry | Jareankieatbovorn, Natthida |
| 2017 | An empirical study on the impact of penalty charges to customer repurchase behaviour – airlines penalty cases in South Korea | Baik, NamKyu |