Brunel University Research Archive(BURA) preserves and enables easy and open access to all
types of digital content. It showcases Brunel's research outputs.
Research contained within BURA is open access, although some publications may be subject
to publisher imposed embargoes. All awarded PhD theses are also archived on BURA.
Browsing by Subject service failure
Showing results 1 to 2 of 2
| Issue Date | Title | Author(s) |
|---|---|---|
| 19-Aug-2022 | Service failure research in the hospitality and tourism industry: a synopsis of past, present and future dynamics from 2001 to 2020 | Akarsu, TN; Marvi, R; Foroudi, P |
| 30-Jun-2022 | When Chatbots Fail: Exploring Customer Responsibility Attributions of Co-Created Service Failures: An Abstract | Castillo, D; Canhoto, A; Said, E |