Browsing by Author Said, E
Showing results 2 to 3 of 3
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Issue Date | Title | Author(s) |
---|---|---|
30-Jun-2022 | When Chatbots Fail: Exploring Customer Responsibility Attributions of Co-Created Service Failures: An Abstract | Castillo, D; Canhoto, A; Said, E |
2022 | When chatbots fail: exploring customer responsibility attributions of service failures in disharmonious co-creation contexts | Castillo, Daniela |