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|2019||Artificial Intelligence and Machine Learning as business tools: a framework for diagnosing value destruction potential||Canhoto, A; Clear, JF|
|2020||Gigification, Job Engagement and Satisfaction: the moderating role of AI enabled system automation in operations management||Braganza, A; Chen, W; Canhoto, A; Sap, S|
|30-Jun-2020||The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective||Castillo, D; Canhoto, AI; Said, E|