Entanglements in the E-service of land record in Bangladesh: an action design ethnographic study

Abstract

Understanding dynamic, unpredictable, multiple, pluralistic and entangled relations in technology and organization is an inherent endeavor of the Information System (IS) research. However, recent innovation and changes in technology and organizations have posed significant challenges to the existing theoretical and methodological lens to analyze mutually dependent, ensemble, inseparable, ceaselessly intra-actable and constitutively entangled relations in technology and organizations. In line, this study employed sociomateriality as a wider theoretical lens to analyze constitutive entanglements and disentanglements in technology and organization illustrated with a case of E-service of land record in Bangladesh. This study has applied sociomateriality along with intra-actions, diffraction, relational ontology and performativity lens to trace continuous constitutive entanglements and disentanglements in the E-service. Thus, this study identified significance of constitutive entanglement lens through tracing unprecedented changes, unintended consequences and unexpected outcomes from the intra-actions, diffractions, relationalities and performativity in the organizational context and technological process of the E-service. This study has developed ‗action design ethnographic research' (ADER) as an in-depth methodological framework through conducting 'action design research‘ (ADR) in the process of ethnographic research (ER). In line, this study has formulated problems in organizational contexts, designed and redesigned solutions through mutually reciprocal relations between the researcher and clients, conducted concurrent evaluation and identified learning. Consequently, this study has addressed the practitioners' problems through engaging and intervening in the organizational contexts and technological processes of the E-service of land record in Bangladesh. Thus, both the sociomaterial lens and ADER offered potentials to design and redesign the organizational contexts and the E-service processes. Along the line, the study has contributed to theory and practice of IS research through applying sociomateriality and addressing practitioners‘ problems. Therefore, this study has made significant contribution to knowledge and practice.