The mobile information access experience - A user perspective

Abstract

Mobile technologies, such as mobile phones, smartphones and Palmtop computers, are in an upwards trend and earliest models of such devices are already available to end-users to communicate and access multimedia content on-the-move. As a logical outcome of this development in mobile technologies and devices, content provider companies have already started investing and piloting mobile multimedia content distribution and broadcasting technologies. Nevertheless, no matter how cutting-edge technology is and no matter how stylish the mobile devices are, the ultimate success of wireless communication technologies and devices are directly associated with the user adoption and embrace of these new equipment and technologies. In this perspective, since multimedia content, for mobile or not, is ultimately produced for the education and/or enjoyment of viewers, the user's perspective concerning the presentation quality is surely of equal importance as objective Quality of Service (QoS) technical parameters, to defining distributed multimedia quality. In order to comprehensively understand user experiences whilst accessing information using mobile devices and technologies, we investigate user-mobile device interaction and look into the surrounding issues in a uniform manner by combining multiple aspects: user initial device experience (Out-of-Box Experience), mobile information access in a real-world context, device impact on user information access and perceptually tailored multimedia content impact on user information assimilation and satisfaction. Accordingly, an extensive experimental investigation has been undertaken to see how user experiences varied based on device familiarity, device type, real-world context and variable locations. The findings has shown that the overall perception, and effectively the user information access experience, is affected and improved when multimedia content is tailored according to user device type and context. Thus highlights that the future of mobile computing necessitates two-faceted research, which should combine both a user as well as a technical perspective.