Browsing "Brunel Business School Theses" by Subject Justice theory
Showing results 1 to 2 of 2
Issue Date | Title | Author(s) |
---|---|---|
2018 | Customer perceptions of service failure, service recovery and loyalty recovery: An investigation into the airline industry | Jareankieatbovorn, Natthida |
2017 | An empirical study on the impact of penalty charges to customer repurchase behaviour – airlines penalty cases in South Korea | Baik, NamKyu |