Evaluating the institutional factors affecting e-government implementation

Abstract

This thesis focuses on e-government implementation and related institutional adoption and diffusion factors in Omani public sector organisations. With the advancement of the Internet and supporting Information and Communication Technologies, e-government has emerged as an effective means of delivering government services to citizens. While most early e-government efforts were concentrated on developed countries, in the recent past, it has also become popular in many developing countries. Most notably are the Middle Eastern countries that have continued to invest significantly into e-government initiatives in the last five years. However, compared to the West, the progress of e-government implementation and diffusion has been laggard in the Middle East region. The Sultanate of Oman is one such example, where, although large investments have been made since 2003 to facilitate the implementation of its electronic services, limited progress has been made in terms of realising fully functional e-government. The aim of this thesis is to examine the institutional factors influencing the development and implementation of e-government in the context of Oman using case study based research. From an institutional perspective economic, political and social as well as technological issues signify the most fundamental pressures that organisations face when initiating e-government implementation led change. Using institutional theory as a conceptual lens, this thesis aims to provide a better understanding of the internal and external pressures that influence the success of e-government projects. This research identified nineteen different factors influencing the progress of the national e-government project, e-Oman, from a public sector organisational perspective. Further, a conceptual model for examining e-government implementation has been developed and evaluated empirically within the context of Oman. By doing so, this research contributes to the body of knowledge by identifying the institutional factors that contributes to the success of e-government implementation and explaining its paradoxes.