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Browsing by Subject Service quality

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Issue Date	Title	Author(s)
Jul-2020	A correlated uniqueness model of service quality measurement among users of cloud-based service platforms	Boakye, KG; Natesan Batley, P; Prybutok, VR
12-Feb-2018	An empirical investigation of customer intentions influenced by service quality using the mediation of emotional and cognitive responses	Alsaggaf, MA; Althonayan, A
2010	Investigating British customers’ experience to maximize brand loyalty within the context of tourism in Egypt: Netnography & structural modelling approach	Rageh Ismail, Ahmed
2017	Investigating customer intentions influenced by service quality: using the mediation of emotional and cognitive responses in Saudi Arabia	Alsaggaf, Mohammed Ahmad
2013	A model for measuring service quality in internet-based services: The case study of internet banking services in the Kingdom of Saudi Arabia	Albassam, Tameem
2015	Patient perceptions and expectations of an anticoagulation service: A quantitative comparison study of clinic-based testers and patient self-testers	Money, AG; Barnett, J; Kuljis, J; Duffin, D
2015	Patient perceptions and expectations of an anticoagulation service: a quantitative comparison study of clinic-based testers and patient self-testers	Money, AG; Barnett, J; Kuljis, J; Duffin, D
2010	Service quality measurement in the internet context: A proposed model	Albassam, T; Alshawi, S
2016	Technology assisted self-testing and management of oral anticoagulation therapy: A qualitative patient-focused study of INR patients	Kuljis; Money, A; Young; Perry; Barnett
2009	Three dimensional modelling of customer satisfaction, retention and loyalty for measuring quality of service	Pezeshki, Vahid

Showing results 1 to 10 of 10