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http://bura.brunel.ac.uk/handle/2438/18166| Title: | An empirical investigation of customer intentions influenced by service quality using the mediation of emotional and cognitive responses |
| Authors: | Alsaggaf, MA Althonayan, A |
| Keywords: | Attitude;Service quality;Electronic word of mouth;Customer emotions;Switching intentions |
| Issue Date: | 12-Feb-2018 |
| Publisher: | Emerald Publishing Limited |
| Citation: | Journal of Enterprise Information Management, 2018, 31 (1), pp. 194 - 223 |
| URI: | http://bura.brunel.ac.uk/handle/2438/18166 |
| DOI: | http://dx.doi.org/10.1108/JEIM-04-2017-0048 |
| ISSN: | 1741-0398 http://dx.doi.org/10.1108/JEIM-04-2017-0048 |
| Appears in Collections: | Brunel Business School Research Papers |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| FullText.pdf | 1.12 MB | Adobe PDF | View/Open |
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