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Title: An empirical investigation of customer intentions influenced by service quality using the mediation of emotional and cognitive responses
Authors: Alsaggaf, MA
Althonayan, A
Keywords: Attitude;Service quality;Electronic word of mouth;Customer emotions;Switching intentions
Issue Date: 12-Feb-2018
Publisher: Emerald Publishing Limited
Citation: Journal of Enterprise Information Management, 2018, 31 (1), pp. 194 - 223
ISSN: 1741-0398
Appears in Collections:Brunel Business School Research Papers

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