Please use this identifier to cite or link to this item:
http://bura.brunel.ac.uk/handle/2438/10240
Full metadata record
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Osman, IH | - |
dc.contributor.author | Anouze, AL | - |
dc.contributor.author | Irani, Z | - |
dc.contributor.author | Al-Ayoubi, B | - |
dc.contributor.author | Lee, H | - |
dc.contributor.author | Balci, A | - |
dc.contributor.author | Medeni, TD | - |
dc.contributor.author | Weerakkody, V | - |
dc.date.accessioned | 2015-02-16T10:23:31Z | - |
dc.date.available | 2014 | - |
dc.date.available | 2015-02-16T10:23:31Z | - |
dc.date.issued | 2014 | - |
dc.identifier.citation | Government Information Quarterly, 31 (2): 243 - 256, ( April 2014) | en_US |
dc.identifier.issn | 0740-624X | - |
dc.identifier.uri | http://www.sciencedirect.com/science/article/pii/S0740624X14000380 | - |
dc.identifier.uri | http://bura.brunel.ac.uk/handle/2438/10240 | - |
dc.description.abstract | E-government services involve many stakeholders who have different objectives that can have an impact on success. Among these stakeholders, citizens are the primary stakeholders of government activities. Accordingly, their satisfaction plays an important role in e-government success. Although several models have been proposed to assess the success of e-government services through measuring users' satisfaction levels, they fail to provide a comprehensive evaluation model. This study provides an insight and critical analysis of the extant literature to identify the most critical factors and their manifested variables for user satisfaction in the provision of e-government services. The various manifested variables are then grouped into a new quantitative analysis framework consisting of four main constructs: cost; benefit; risk and opportunity (COBRA) by analogy to the well-known SWOT qualitative analysis framework. The COBRA measurement scale is developed, tested, refined and validated on a sample group of e-government service users in Turkey. A structured equation model is used to establish relationships among the identified constructs, associated variables and users' satisfaction. The results confirm that COBRA framework is a useful approach for evaluating the success of e-government services from citizens' perspective and it can be generalised to other perspectives and measurement contexts. | en_US |
dc.description.sponsorship | This publication was made possible by a grant (PIAP-GA-2008-230658) from the European Union Framework Program7 and another grant (NPRP 09-1023-5-158) from the Qatar National Research Fund (a member of Qatar Foundation). | en_US |
dc.format.extent | 243 - 256 | - |
dc.format.extent | 243 - 256 | - |
dc.language | eng | - |
dc.language.iso | en | en_US |
dc.publisher | Elsevier Ltd | en_US |
dc.relation.replaces | 2438/11795 | - |
dc.relation.replaces | http://bura.brunel.ac.uk/handle/2438/11795 | - |
dc.subject | COBRA | en_US |
dc.subject | E-government service | en_US |
dc.subject | Performance measurement | en_US |
dc.subject | Scale development | en_US |
dc.subject | Structured equation modelling | en_US |
dc.subject | Users' satisfaction | en_US |
dc.title | COBRA framework to evaluate e-government services: A citizen-centric perspective | en_US |
dc.type | Article | en_US |
dc.identifier.doi | http://dx.doi.org/10.1016/j.giq.2013.10.009 | - |
dc.relation.isPartOf | Government Information Quarterly | - |
dc.relation.isPartOf | Government Information Quarterly | - |
pubs.issue | 2 | - |
pubs.issue | 2 | - |
pubs.merge-from | 2438/11795 | - |
pubs.merge-from | http://bura.brunel.ac.uk/handle/2438/11795 | - |
pubs.volume | 31 | - |
pubs.volume | 31 | - |
pubs.organisational-data | /Brunel | - |
pubs.organisational-data | /Brunel/Brunel Staff by College/Department/Division | - |
pubs.organisational-data | /Brunel/Brunel Staff by College/Department/Division/College of Business, Arts and Social Sciences | - |
pubs.organisational-data | /Brunel/Brunel Staff by College/Department/Division/College of Business, Arts and Social Sciences/Brunel Business School | - |
pubs.organisational-data | /Brunel/Brunel Staff by College/Department/Division/College of Business, Arts and Social Sciences/Brunel Business School/Management | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/Brunel Business School - URCs and Groups | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/Brunel Business School - URCs and Groups/Centre for Research into Entrepreneurship, International Business and Innovation in Emerging Markets | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/School of Arts - URCs and Groups | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/School of Arts - URCs and Groups/Brunel Centre for Contemporary Writing | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/School of Health Sciences and Social Care - URCs and Groups | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/School of Health Sciences and Social Care - URCs and Groups/Brunel Institute for Ageing Studies | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/School of Health Sciences and Social Care - URCs and Groups/Brunel Institute of Cancer Genetics and Pharmacogenomics | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/School of Health Sciences and Social Care - URCs and Groups/Centre for Systems and Synthetic Biology | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/School of Information Systems, Computing and Mathematics - URCs and Groups | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/School of Information Systems, Computing and Mathematics - URCs and Groups/Multidisclipary Assessment of Technology Centre for Healthcare (MATCH) | - |
Appears in Collections: | Brunel Business School Research Papers |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
Fulltext.docx | 186.79 kB | Unknown | View/Open | |
Fulltext.pdf | 1.05 MB | Adobe PDF | View/Open |
Items in BURA are protected by copyright, with all rights reserved, unless otherwise indicated.