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Title: The role of socio-technical experiments in introducing sustainable Product-Service System innovations
Authors: Ceschin, F
Keywords: Product-service system (PSS);Transition management;Strategic niche management;Socio-technical experiment;Strategic design
Issue Date: 2015
Publisher: Springer London
Citation: The Handbook of Service Innovation, 2015, pp. 373 - 401
Abstract: Product-Service System (PSS) innovations represent a promising approach to sustainability, but their implementation and diffusion are hindered by several cultural, corporate, and regulative barriers. Hence, an important challenge is not only to conceive sustainable PSS concepts, but also to understand how to manage, support, and orient the introduction and diffusion of these concepts. Building upon insights from transition studies (in particular, the concepts of Strategic Niche Management and Transition Management), and through an action research project, the chapter investigates the role of design in introducing sustainable radical service innovations. A key role is given to the implementation of socio-technical experiments, partially protected spaces where innovations can be incubated and tested, become more mature, and potentially favor the implementation and scaling up process.
Description: This is the pre-print version of the chapter published in 2015 by Springer in the book “The Handbook of Service Innovation” (edited by Renu Agarwal, Willem Selen, Göran Roos and Roy Green). The final publication is available at Springer via
ISBN: 978-1-4471-6589-7
Appears in Collections:Dept of Design Research Papers

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