Are bullies more productive? Empirical study of affectiveness vs. issue fixing time

Abstract

Human Affectiveness, i.e., The emotional state of a person, plays a crucial role in many domains where it can make or break a team's ability to produce successful products. Software development is a collaborative activity as well, yet there is little information on how affectiveness impacts software productivity. As a first measure of this impact, this paper analyzes the relation between sentiment, emotions and politeness of developers in more than 560K Jira comments with the time to fix a Jira issue. We found that the happier developers are (expressing emotions such as JOY and LOVE in their comments), the shorter the issue fixing time is likely to be. In contrast, negative emotions such as SADNESS, are linked with longer issue fixing time. Politeness plays a more complex role and we empirically analyze its impact on developers' productivity.