Impact of publicly reported quality assurance on inter-organisational networks – Case study of Bahrain education reforms

Abstract

Audit, inspection and quality assurance are aspects of a broader but rapidly evolving "performance measurement"; which is part of the performance management (PM) in public administration. The effectiveness of PM and its public reporting are not established in all contexts and applications. In some contexts, PM public reporting is used along with other measures such as inter-organisational networks to reform public service provision. In such contexts, how PM reporting help stakeholders in a network? There have been different conceptual frameworks and models explored in the literature that aim to explain how networked governance works. None of the available models, however, addresses the impact of an outside performance measurement tools. The review of literature, on the perspective of inter-organisational network, shows a need to explore more deeply what is going on within the network, and how the network interacts with its boundaries and outside context. Therefore, the overall objective for this research is to propose a conceptual model that can explain the impact of externally reported PM, an example of which is independent mandatory quality assurance (QA), on inter-organisational networks dynamics and outcomes. The research starts by building an ‘initial theoretical conceptual’ model based on theoretically derived influences of PM on the dynamics and outcomes of a network. The research uses qualitative case study strategy, using data from four cases, all linked with national education and training reform initiatives in the Kingdom of Bahrain. Participants representing the four cases were interviewed using semi-structured interview protocol. Data collected were analysed through two-order thematic analyses, and the results were used to revise the initial model and develop a novel conceptual model for this purpose. The results of the analyses contribute to existing theories by proposing four themes, covered by four propositions, in which QA public reporting impacts the network dynamics – namely on accountability, engagement and trust, power and control; and collaborations and cooperation. The impact on the network dynamics may lead to the achievement of some collaborative advantages, after going through the resistance of some collaborative inertias that may exist in the system and context in which network operates. In summary, QA reporting, in the case of this research, is an external variable to the network setting which activates members and offers a medium of change around members, within a network as well as outside it. The researcher introduces the term ‘network catalyst’ to describe the role of QA reporting in this context.