Please use this identifier to cite or link to this item:
Title: Opportunities and Challenges of using Web 2.0 Technologies in Government: A Conceptual Review
Authors: Sivarajah, U
Weerakkody, V
Irani, Z
Keywords: Web 2.0;Social media;Opportunities;Challenges;Digital government
Issue Date: 2016
Citation: IFIP Conference on e-Business, e-Services and e-Society, Wales, UK, (13-15 September 2016)
Abstract: Public administration has endured signification transformation over the last decade enabled largely through Information and Communication Technology. In recent times, second generation web technologies (Web 2.0) such as social media and net-working sites are increasingly being used by governments for its digital activities rang-ing from public relations to knowledge management. However, as Web 2.0 technolo-gies are more interactive than the traditional models of information provision or crea-tion of digital services, these technologies have brought about a new set of opportunities and challenges to those government authorities. This study draws on the extant litera-ture to examine the opportunities that Web 2.0 technologies offer to public authorities and the challenges they may need to overcome when integrating these technologies into their work practices.
Appears in Collections:Brunel Business School Research Papers

Files in This Item:
File Description SizeFormat 
Fulltext.pdf512.31 kBAdobe PDFView/Open

Items in BURA are protected by copyright, with all rights reserved, unless otherwise indicated.