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Title: Opportunities and challenges of using web 2.0 technologies in government
Authors: Sivarajah, U
Weerakkody, V
Irani, Z
Keywords: Web 2.0;Social Media;Opportunities;Challenges;Digital Government
Issue Date: 2016
Publisher: Springer
Citation: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics),9844: pp. 594 - 606,(2016)
Abstract: Public administration has endured signification transformation over the last decade enabled largely through Information and Communication Technology. In recent times, second generation web technologies (Web 2.0) such as social media and networking sites are increasingly being used by governments for its digital activities ranging from public relations to knowledge management. However, as Web 2.0 technologies are more interactive than the traditional models of information provision or creation of digital services, these technologies have brought about a new set of opportunities and challenges to those government authorities. This study draws on the extant literature to examine the opportunities that Web 2.0 technologies offer to public authorities and the challenges they may need to overcome when integrating these technologies into their work practices.
ISBN: 9783319452333
ISSN: 0302-9743
Appears in Collections:Brunel Business School Research Papers

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