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dc.contributor.authorAlmuftah, H-
dc.contributor.authorSivarajah, U-
dc.identifier.citationAlmuftah, H. and Sivarajah, U. (2016) 'Towards formulating a digital diplomacy maturity framework: A theoretical prospective', AMCIS 2016 22nd Americas Conference on Information Systems, San Diego, USA, (11-14 August 2016)en_US
dc.description.abstractDiplomacy is the key driver of international relations and platform of the interaction of countries in areas such as art, negotiation, promotion, representation, social engagement and mutual benefits. Traditionally, nations use conservative communication approaches due to issues of bureaucracy, secrecy, sovereignty, and various other obstacles. This research presents a novel conceptual framework for evaluating the maturity of e-diplomacy in foreign missions. The e-diplomacy maturity framework is derived from the literature review of e-government maturity models as well as theories and practice of diplomacy. It involves two variables, level of complexity and level of interaction. The interaction of these two variables produces different stages of e-diplomacy maturity framework. Stages include intra-organization capabilities, mobile access, citizens' interaction and open diplomacy. However, the maturity framework faces challenges of organization structure, secrecy and sensitivity of diplomatic functions, communication nature of diplomats, socio-cultural norms, and political-economic aspects.en_US
dc.subjectdigital diplomacyen_US
dc.subjectICT maturity levelen_US
dc.titleTowards formulating a digital diplomacy maturity framework: A theoretical prospectiveen_US
dc.typeConference Paperen_US
dc.relation.isPartOfAMCIS 2016: Surfing the IT Innovation Wave - 22nd Americas Conference on Information Systems-
Appears in Collections:Brunel Business School Research Papers

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