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http://bura.brunel.ac.uk/handle/2438/14229
Title: | Human resources and firm performance in service SMEs: Empirical evidence from the UK |
Authors: | Georgiadis, A |
Keywords: | human capital;organisation commitment to employees;business strategy;profitability;service SMEs |
Issue Date: | 2011 |
Citation: | International Journal of Human Resource Management, 2011, 23 (4), pp. 808 - 825 |
Abstract: | We investigate the relationship between Human Resources (HR), and superior firm performance, as well as the role of business strategy as a key mediating factor of this relationship, for Small and Medium Sized Enterprises (SMEs) in the UK Tourism Hospitality and Leisure (THL) sector. Our results suggest that high-performing SMEs in the THL sector are managed by more experienced entrepreneurs. We also find that more profitable SMEs combine a highly skilled workforce with technological and know-how-based firm differentiation strategies, and/or product differentiation strategies, based on quality of service and personal attention to customers alongside generous compensation and attention to employee development. |
URI: | http://bura.brunel.ac.uk/handle/2438/14229 |
ISSN: | 0958-5192 |
Appears in Collections: | Brunel Business School Research Papers |
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