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http://bura.brunel.ac.uk/handle/2438/14229| Title: | Human resources and firm performance in service SMEs: Empirical evidence from the UK |
| Authors: | Georgiadis, A |
| Keywords: | human capital;organisation commitment to employees;business strategy;profitability;service SMEs |
| Issue Date: | 2011 |
| Citation: | International Journal of Human Resource Management, 2011, 23 (4), pp. 808 - 825 |
| Abstract: | We investigate the relationship between Human Resources (HR), and superior firm performance, as well as the role of business strategy as a key mediating factor of this relationship, for Small and Medium Sized Enterprises (SMEs) in the UK Tourism Hospitality and Leisure (THL) sector. Our results suggest that high-performing SMEs in the THL sector are managed by more experienced entrepreneurs. We also find that more profitable SMEs combine a highly skilled workforce with technological and know-how-based firm differentiation strategies, and/or product differentiation strategies, based on quality of service and personal attention to customers alongside generous compensation and attention to employee development. |
| URI: | http://bura.brunel.ac.uk/handle/2438/14229 |
| ISSN: | 0958-5192 |
| Appears in Collections: | Brunel Business School Research Papers |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Fulltext.doc | 113.5 kB | Microsoft Word | View/Open |
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