Cloud Based e-Government Services: a proposal to evaluate user satisfaction

Abstract

The use of various government legacy systems and infrastructure complicates the continuous maintenance and modernization of electronic government (e-Government) systems. However, the emergence of cloud-based technology is seen by governments as a potential solution to tackle these fundamental challenges. Cloud-based technology delivers hosted services via the internet and enables sharing through demand-based distributions of resources, thus allowing it to be agile, cost effective and scalable. Nevertheless, cloud computing also comes with risks such as security, privacy and reliability issues that pose as barriers for users to adopt these technologies. Against this backdrop, this paper proposes a strategy to evaluate user satisfactions, which is key to facilitate cloud adoptions. The potential contributions are two-fold: (1) The findings will advance understandings on the approach to evaluate user satisfactions gained from using cloud-based e-government services; (2) The strategy can be deployed to generate insights in enhancing the cloud-based e-government services delivery and adoptions.