Please use this identifier to cite or link to this item:
http://bura.brunel.ac.uk/handle/2438/18166
Title: | An empirical investigation of customer intentions influenced by service quality using the mediation of emotional and cognitive responses |
Authors: | Alsaggaf, MA Althonayan, A |
Keywords: | Attitude;Service quality;Electronic word of mouth;Customer emotions;Switching intentions |
Issue Date: | 12-Feb-2018 |
Publisher: | Emerald Publishing Limited |
Citation: | Journal of Enterprise Information Management, 2018, 31 (1), pp. 194 - 223 |
URI: | http://bura.brunel.ac.uk/handle/2438/18166 |
DOI: | http://dx.doi.org/10.1108/JEIM-04-2017-0048 |
ISSN: | 1741-0398 http://dx.doi.org/10.1108/JEIM-04-2017-0048 |
Appears in Collections: | Brunel Business School Research Papers |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
FullText.pdf | 1.12 MB | Adobe PDF | View/Open |
Items in BURA are protected by copyright, with all rights reserved, unless otherwise indicated.