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http://bura.brunel.ac.uk/handle/2438/19910Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Mei Jyin, CL | - |
| dc.contributor.author | CheHa, N | - |
| dc.contributor.author | Alwi, SFS | - |
| dc.date.accessioned | 2020-01-06T16:10:04Z | - |
| dc.date.available | 2020-01-06T16:10:04Z | - |
| dc.date.issued | 2020-01-31 | - |
| dc.identifier.citation | Mei Jyin, C.L., CheHa, N. and Alwi, S.F.S. (2021) 'Service customer orientation and social sustainability: The case of small medium enterprises', Journal of Business Research, 122, pp. 751 - 760. doi: 10.1016/j.jbusres.2019.12.048. | en_US |
| dc.identifier.issn | 0148-2963 | - |
| dc.identifier.uri | https://bura.brunel.ac.uk/handle/2438/19910 | - |
| dc.description.abstract | Social sustainability is an intricate subject with interrelated but distinct components. This paper measures social sustainability as an employee outcome, customer outcome and organizational outcome. To test the strategy-sustainability relationship model, this study examines service customer orientation as the corresponding strategy. Using a sample of 400 SMEs in the service sector, the results show that all the direct and indirect relationships between service customer orientation and the three social sustainability indicators are significant. | - |
| dc.description.sponsorship | This research did not receive any specific grant from funding agencies in the public, commercial, or not-for-profit sectors. | - |
| dc.format.extent | 751 - 760 | - |
| dc.format.medium | Print-Electronic | - |
| dc.language.iso | en | en_US |
| dc.publisher | Elsevier | en_US |
| dc.rights | Copyright © 2020 Elsevier. All rights reserved. This manuscript version is made available under the CC-BY-NC-ND 4.0 license https://creativecommons.org/licenses/by-nc-nd/4.0/ (see: https://www.elsevier.com/about/policies/sharing). | - |
| dc.rights.uri | https://creativecommons.org/licenses/by-nc-nd/4.0/ | - |
| dc.subject | Social sustainability | en_US |
| dc.subject | Service customer orientation | en_US |
| dc.subject | Resource-based view (RBV) | en_US |
| dc.subject | employee outcomes | en_US |
| dc.subject | customer outcomes | en_US |
| dc.title | Service customer orientation and social sustainability: The case of small and medium enterprises | en_US |
| dc.type | Article | en_US |
| dc.identifier.doi | https://doi.org/10.1016/j.jbusres.2019.12.048 | - |
| dc.relation.isPartOf | Journal of Business Research | - |
| pubs.publication-status | Published | - |
| pubs.volume | 122 | - |
| dc.identifier.eissn | 1873-7978 | - |
| dc.rights.license | https://creativecommons.org/licenses/by-nc-nd/4.0/legalcode.en | - |
| dc.rights.holder | Elsevier. | - |
| Appears in Collections: | Brunel Business School Research Papers | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| FullText.pdf | Copyright © 2020 Elsevier. All rights reserved. This manuscript version is made available under the CC-BY-NC-ND 4.0 license https://creativecommons.org/licenses/by-nc-nd/4.0/ (see: https://www.elsevier.com/about/policies/sharing). | 470.72 kB | Adobe PDF | View/Open |
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