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Please use this identifier to cite or link to this item:
http://bura.brunel.ac.uk/handle/2438/21143Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Castillo, D | - |
| dc.contributor.author | Canhoto, AI | - |
| dc.contributor.author | Said, E | - |
| dc.date.accessioned | 2020-07-04T20:17:02Z | - |
| dc.date.available | 2020-07-04T20:17:02Z | - |
| dc.date.issued | 2020-06-30 | - |
| dc.identifier.citation | Castillo, D., Canhoto, A.I. and Said, E. (2020) 'The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective ', The Service Industries Journal, 41 (13-14), pp. 900 - 925. doi: 10.1080/02642069.2020.1787993. | en_US |
| dc.identifier.issn | 0264-2069 | - |
| dc.identifier.uri | https://bura.brunel.ac.uk/handle/2438/21143 | - |
| dc.description | This is an Accepted Manuscript of an article published by Taylor & Francis in The Service Industries Journal on 30 Jun 2020, available online: https://doi.org/10.1080/02642069.2020.1787993. | en_US |
| dc.format.extent | 900 - 925 (26) | - |
| dc.language | English | - |
| dc.language.iso | en | en_US |
| dc.publisher | Taylor & Francis | en_US |
| dc.rights | Copyright © 2021 Informa UK Limited, trading as Taylor & Francis Group. This is an Accepted Manuscript of an article published by Taylor & Francis in The Service Industries Journal on 30 Jun 2020, available online: https://www.tandfonline.com/doi/full/10.1080/02642069.2020.1787993. | - |
| dc.subject | value co-destruction | en_US |
| dc.subject | customer resource loss | en_US |
| dc.subject | artificial intelligence | en_US |
| dc.subject | automated service interactions | en_US |
| dc.subject | chatbots | en_US |
| dc.subject | service robots | en_US |
| dc.subject | value co-creation | en_US |
| dc.title | The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective | en_US |
| dc.title.alternative | 基于人工智能服务交互的阴暗面: 从客户的角度探索共毁的过程 | - |
| dc.type | Article | en_US |
| dc.identifier.doi | https://doi.org/10.1080/02642069.2020.1787993 | - |
| dc.relation.isPartOf | The Service Industries Journal | - |
| pubs.issue | 13 - 14 | - |
| pubs.publication-status | Published | - |
| pubs.volume | 41 | - |
| dc.identifier.eissn | 1743-9507 | - |
| Appears in Collections: | Brunel Business School Research Papers | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| FullText.pdf | Copyright © 2021 Informa UK Limited, trading as Taylor & Francis Group. This is an Accepted Manuscript of an article published by Taylor & Francis in The Service Industries Journal on 30 Jun 2020, available online: https://www.tandfonline.com/doi/full/10.1080/02642069.2020.1787993. | 1.45 MB | Adobe PDF | View/Open |
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