Please use this identifier to cite or link to this item: http://bura.brunel.ac.uk/handle/2438/21143
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dc.contributor.authorCastillo, D-
dc.contributor.authorCanhoto, AI-
dc.contributor.authorSaid, E-
dc.date.accessioned2020-07-04T20:17:02Z-
dc.date.available2020-06-30-
dc.date.available2020-07-04T20:17:02Z-
dc.date.issued2020-06-30-
dc.identifier.citationDaniela Castillo, Ana Isabel Canhoto & Emanuel Said (2020) The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective, The Service Industries Journal, DOI: 10.1080/02642069.2020.1787993en_US
dc.identifier.issn0264-2069-
dc.identifier.issn1743-9507-
dc.identifier.urihttp://bura.brunel.ac.uk/handle/2438/21143-
dc.descriptionThis is an Accepted Manuscript of an article published by Taylor & Francis in The Service Industries Journal on 30 Jun 2020, available online: https://doi.org/10.1080/02642069.2020.1787993.en_US
dc.format.extent1 - 26-
dc.languageEnglish-
dc.language.isoenen_US
dc.publisherTaylor & Francisen_US
dc.subjectValue co-destructionen_US
dc.subjectCustomer resource lossen_US
dc.subjectArtificial intelligenceen_US
dc.subjectAutomated service interactionsen_US
dc.subjectChatbotsen_US
dc.subjectService robotsen_US
dc.subjectValue co-creationen_US
dc.titleThe dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspectiveen_US
dc.typeArticleen_US
dc.identifier.doihttps://doi.org/10.1080/02642069.2020.1787993-
dc.relation.isPartOfThe Service Industries Journal-
pubs.publication-statusPublished online-
dc.identifier.eissn1743-9507-
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