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Please use this identifier to cite or link to this item: http://bura.brunel.ac.uk/handle/2438/22038
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dc.contributor.authorLee, HJ-
dc.contributor.authorLee, M-
dc.contributor.authorLee, H-
dc.contributor.authorCruz, RA-
dc.date.accessioned2020-12-29T13:53:44Z-
dc.date.available2020-12-29T13:53:44Z-
dc.date.issued2021-01-26-
dc.identifier101571-
dc.identifier.citationLee, H.J., Lee, M., Lee, H. and Cruz, RA. (2021) 'Mining service quality feedback from social media: A computational analytics method', Government Information Quarterly, 38 (2), 101571, pp. 1-11. doi: 10.1016/j.giq.2021.101571.-
dc.identifier.issn0740-624X-
dc.identifier.urihttps://bura.brunel.ac.uk/handle/2438/22038-
dc.description.sponsorshipMinistry of Education of the Republic of Korea and the National Research Foundation of Korea (NRF-2020S1A3A2A02093277).en_US
dc.format.extent1 - 11-
dc.format.mediumPrint-Electronic-
dc.language.isoenen_US
dc.publisherElsevieren_US
dc.rightsCopyright © 2021 Elsevier Inc. All rights reserved. This is the accepted manuscript version of an article which has been published in final form at https://doi.org/10.1016/j.giq.2021.101571, archived on this repository under a Creative Commons CC BY-NC-ND attribution licence.-
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/-
dc.subjectdesign scienceen_US
dc.subjectdata miningen_US
dc.subjectsocial perceptionsen_US
dc.subjectSERVQUALen_US
dc.subjectsentiment analysisen_US
dc.subjecttopic modellingen_US
dc.titleMining service quality feedback from social media: A computational analytics methoden_US
dc.typeArticleen_US
dc.identifier.doihttps://doi.org/10.1016/j.giq.2021.101571-
dc.relation.isPartOfGovernment Information Quarterly-
pubs.issue2-
pubs.publication-statusPublished-
pubs.volume38-
dc.identifier.eissn1872-9517-
dc.rights.holderElsevier Inc.-
Appears in Collections:Brunel Business School Research Papers

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