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Title: | A Notsie narrative perspective on turnover in the UK financial services industry |
Authors: | Sarpong, D Maclean, M Hassan, W |
Keywords: | Financial complaint handlers;managerial tyranny;Notsie narrative;turnover;West African literary folklore |
Issue Date: | 30-Aug-2022 |
Citation: | Sarpong, D., Maclean, M. and Hassan, W. (2022) 'A Notsie narrative perspective on turnover in the UK financial services industry', Africa Journal of Management, 8 (4), pp. 425 - 452, doi: 10.1080/23322373.2022.2106911. |
Abstract: | Copyright © 2022 The Authors..Drawing on a cultural perspective from the Global South, Notsie narrative, a West African literary folklore, we explore the high churn rate in the UK financial services industry. Viewing the storied accounts of former financial complaint handlers through a Notsie narrative lens, we examine why they frequently quit their well-paid jobs. Our study elucidates how the relentless pursuit of efficiency culminates in managerial tyranny – a set of impulsive and oppressive organizing practices that combine to precipitate high turnover. The wisdom of our Notsie narrative perspective centres on the importance of relationality – the skilled ways of interrelating that create connections between people, and what it means for the Notsie kingdom being doomed to collapse without its people; a wisdom seemingly overlooked and undervalued in western ways of knowing, located in individualism, rationality, and instrumentalism. |
URI: | https://bura.brunel.ac.uk/handle/2438/25001 |
DOI: | https://doi.org/10.1080/23322373.2022.2106911 |
ISSN: | 2332-2373 |
Appears in Collections: | Brunel Business School Research Papers |
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FullText.pdf | Copyright © 2022 The Authors. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (https://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way. | 2.46 MB | Adobe PDF | View/Open |
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