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http://bura.brunel.ac.uk/handle/2438/26215
Full metadata record
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Merdin-Uygur, E | - |
dc.contributor.author | Ozturkcan, S | - |
dc.coverage.spatial | Maastricht, the Netherlands | - |
dc.date.accessioned | 2023-03-27T12:25:53Z | - |
dc.date.available | 2023-03-27T12:25:53Z | - |
dc.date.issued | 2023 | - |
dc.identifier | ORCID iD: Dr Ezgi Merdin-Uygur https://orcid.org/0000-0002-4065-7336 | - |
dc.identifier.citation | Merdin-Uygur, E. and Ozturkcan, S. (2023) 'The Effect of Human Interference in Robotic Service Failures on Customer Comfort and Customer Aggression', Proceedings of Frontiers in Service Conference 2023, Maastricht, NL, 15-18 June, pp. 1-2. | en_US |
dc.identifier.uri | https://bura.brunel.ac.uk/handle/2438/26215 | - |
dc.format.extent | 1 - 2 | - |
dc.language.iso | en | en_US |
dc.publisher | Frontiers in Service | en_US |
dc.source | Frontiers in Service | - |
dc.source | Frontiers in Service | - |
dc.subject | service robots | en_US |
dc.subject | customer comfort | en_US |
dc.subject | customer aggression | en_US |
dc.title | The Effect of Human Interference in Robotic Service Failures on Customer Comfort and Customer Aggression | en_US |
dc.type | Conference Paper | en_US |
pubs.finish-date | 2023-06-18 | - |
pubs.finish-date | 2023-06-18 | - |
pubs.publication-status | Accepted | - |
pubs.start-date | 2023-06-15 | - |
pubs.start-date | 2023-06-15 | - |
Appears in Collections: | Brunel Business School Embargoed Research Papers |
Files in This Item:
File | Description | Size | Format | |
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FullText.pdf | Embargoed until 15 June 2023 | 179.29 kB | Adobe PDF | View/Open |
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