Please use this identifier to cite or link to this item:
http://bura.brunel.ac.uk/handle/2438/26216
Full metadata record
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Merdin-Uygur, E | - |
dc.contributor.author | Ozturkcan, S | - |
dc.coverage.spatial | Birmingham, UK | - |
dc.date.accessioned | 2023-03-27T13:51:31Z | - |
dc.date.available | 2023-03-27T13:51:31Z | - |
dc.date.issued | 2023-06-03 | - |
dc.identifier.citation | Merdin-Uygur, E. and Ozturkcan, S. (2023) 'The Effect of Human Interference in Robotic Service Failures on Customer Comfort and Customer Aggression', Proceedings of the Academy of Marketing Conference 2023, Birmingham, UK, 3-6 July, pp. 1 - 3. | en_US |
dc.identifier.uri | http://bura.brunel.ac.uk/handle/2438/26216 | - |
dc.format.extent | 1 - 3 | - |
dc.language | English | - |
dc.language.iso | en | en_US |
dc.publisher | Academy of Marketing | en_US |
dc.source | Academy of Marketing 2023 | - |
dc.source | Academy of Marketing 2023 | - |
dc.source | Academy of Marketing 2023 | - |
dc.subject | service robots | en_US |
dc.subject | customer comfort | en_US |
dc.subject | customer aggression | en_US |
dc.title | The Effect of Human Interference in Robotic Service Failures on Customer Comfort and Customer Aggression | en_US |
dc.type | Conference Paper | en_US |
pubs.finish-date | 2023-03-06 | - |
pubs.finish-date | 2023-03-06 | - |
pubs.finish-date | 2023-07-06 | - |
pubs.publication-status | Puvlished | - |
pubs.start-date | 2023-07-03 | - |
pubs.start-date | 2023-07-03 | - |
pubs.start-date | 2023-07-03 | - |
Appears in Collections: | Brunel Business School Research Papers |
Files in This Item:
File | Description | Size | Format | |
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FullText.pdf | Embargoed until 3 July 2023 | 117.54 kB | Adobe PDF | View/Open |
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