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DC Field | Value | Language |
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dc.contributor.author | Merdin-Uygur, E | - |
dc.contributor.author | ozturkcan, S | - |
dc.date.accessioned | 2024-05-24T15:26:43Z | - |
dc.date.available | 2024-05-06 | - |
dc.date.available | 2024-05-24T15:26:43Z | - |
dc.date.issued | 2024-05-06 | - |
dc.identifier | ORCiD: Ezgi Merdin-Uygur https://orcid.org/0000-0002-4065-7336 | - |
dc.identifier | ORCiD: Selcen Ozturkcan https://orcid.org/0000-0003-2248-0802 | - |
dc.identifier.citation | Merdin-Uygur, E. and Ozturkcan, S. (2024). ‘The robot saw it coming: physical human interference, deservingness, and self-efficacy in service robot failures’, Behaviour & Information Technology, Vol.0 (ahead of print)., pp. 1–20. doi: https://doi.org/10.1080/0144929X.2024.2351195. | en_US |
dc.identifier.issn | 0144-929X | - |
dc.identifier.uri | http://bura.brunel.ac.uk/handle/2438/29060 | - |
dc.description.abstract | Robotic services’ popularity continues to increase due to technological advancements, labour shortages, and global crises. Yet, while providing these services, robots are subject to occasional physical interruption by humans to them, thus restricting their functioning and, at times, leading to failure. To investigate this issue, the present study examined the role of third-party human interference in service robot failures and its effects on the observers’ attitudes towards and willingness to engage with the robot. We manipulated human interference resulting in different robotic service failures in two online scenario-based experiments. The results revealed that individuals held less favourable attitudes towards a failed service robot without (vs. with) physical human interference, and they were less willing to engage with the failed service robot without (vs. with) physical human interference. The perceived deservingness of the robot accounted for this effect, moderated by the person’s self-efficacy regarding robots. The results are discussed with their implications for not only the theory of service failures and human-service robot interactions but also for robotic service providers. | en_US |
dc.publisher | Taylor and Francis | en_US |
dc.rights | © 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent. | - |
dc.rights.uri | http://creativecommons.org/licenses/by/4.0 | - |
dc.subject | Service robots | en_US |
dc.subject | robotic service failures | en_US |
dc.subject | self-efficacy | en_US |
dc.subject | deservingness | en_US |
dc.subject | attitudes towards robots | en_US |
dc.title | The robot saw it coming: physical human interference, deservingness, and self-efficacy in service robot failures | en_US |
dc.type | Article | en_US |
dc.identifier.doi | http://dx.doi.org/10.1080/0144929X.2024.2351195 | - |
dc.relation.isPartOf | Behaviour and Information Technology | - |
pubs.publication-status | Published online | - |
Appears in Collections: | Brunel Business School Research Papers |
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FullText.pdf | © 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent. | 3 MB | Adobe PDF | View/Open |
This item is licensed under a Creative Commons License