Please use this identifier to cite or link to this item: http://bura.brunel.ac.uk/handle/2438/30135
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dc.contributor.authorXie, Y-
dc.contributor.authorBreen, L-
dc.contributor.authorOakey, A-
dc.contributor.authorBak, O-
dc.contributor.authorCherrett, T-
dc.date.accessioned2024-11-15T13:11:01Z-
dc.date.available2024-11-15T13:11:01Z-
dc.date.issued2024-10-24-
dc.identifierORCiD: Ying Xie https://orcid.org/0000-0001-8460-9232-
dc.identifierORCiD: Liz Breen https://orcid.org/0000-0001-5204-1187-
dc.identifierORCiD: Andy Oakey https://orcid.org/0000-0003-1796-5485-
dc.identifierORCiD: Ozlem Bak https://orcid.org/0000-0003-4964-0781-
dc.identifier.citationXie, Y. et al. (2024) 'Assessment of primary care services operational resilience by patients: Implications for COVID-19 recovery', European Management Journal, 0 (In Press, Corrected Proof), pp. 1 - 15. doi: 10.1016/j.emj.2024.10.008.en_US
dc.identifier.issn0263-2373-
dc.identifier.urihttps://bura.brunel.ac.uk/handle/2438/30135-
dc.descriptionData availability statement: The data that support the findings of this study are available from the corresponding author, [YX], upon reasonable request.en_US
dc.descriptionSupplementary data is available online at: https://www.sciencedirect.com/science/article/pii/S0263237324001518?via%3Dihub#appsec1 .-
dc.description.abstractWhile the National Health Service of the United Kingdom recovers from COVID-19, it's crucial to assess the impact of the dynamic capabilities within its healthcare services to ensure future public health protection. This study adopts mixed methods of literature review and surveys. Survey findings reveal that agility, flexibility, and building redundancy proved instrumental in reconfiguring resource foundations swiftly and fostering new partnerships. These actions were essential for sustaining service quality and efficiency. The analysis recommends that patients and healthcare professionals should co-design a technology-driven primary care service provision that is person-centric and digitally inclusive. Furthermore, primary care service stakeholders should develop targeted collaborations, and workforce development should be a priority to increase medical reserve in the healthcare system. This research provides empirical evidence, enabling the National Health Service to persist in enhancing dynamic capabilities and reinforcing resilience for anticipated and unforeseen future challenges.en_US
dc.languageEnglish-
dc.language.isoen_USen_US
dc.publisherElsevieren_US
dc.rightsAttribution 4.0 International-
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/-
dc.subjecthealthcare operationsen_US
dc.subjectoperational resilienceen_US
dc.subjectCOVID-19en_US
dc.subjectdynamic capabilitiesen_US
dc.titleAssessment of primary care services operational resilience by patients: Implications for COVID-19 recoveryen_US
dc.typeArticleen_US
dc.date.dateAccepted2024-10-22-
dc.identifier.doihttps://doi.org/10.1016/j.emj.2024.10.008-
dc.relation.isPartOfEuropean Management Journal-
pubs.publication-statusPublished-
dc.rights.licensehttps://creativecommons.org/licenses/by/4.0/legalcode.en-
dc.rights.holderCrown / The Authors-
Appears in Collections:Brunel Business School Research Papers

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