Adapting the engineering design process to develop a business model for service-oriented living labs: a case study of PISCES

Abstract

This paper focuses on the development of a viable business model for the PISCES Living Lab, which seeks to address plastic pollution in Indonesia. The overarching aim is to transition it from a project-based initiative to a self-sustaining service enterprise. The paper introduces a new modified engineering design process as a workshop template to guide an interdisciplinary team in creating a business model for a service-oriented living lab. A four-day workshop was conducted in Banyuwangi, Indonesia, involving a diverse group of stakeholders from the project, and the final outcome was the creation of a Business Model Canvas outlining the core components of the PISCES Living Lab’s business model. The findings demonstrate the effectiveness of integrating the engineering design process with business model innovation, offering a structured yet flexible approach to developing self-sustaining Living Labs.