Please use this identifier to cite or link to this item:
http://bura.brunel.ac.uk/handle/2438/3334
Full metadata record
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Lee, H | - |
dc.contributor.author | Shepherdson, J | - |
dc.contributor.author | Case, S | - |
dc.coverage.spatial | 10 | en |
dc.date.accessioned | 2009-05-22T14:37:18Z | - |
dc.date.available | 2009-05-22T14:37:18Z | - |
dc.date.issued | 2008 | - |
dc.identifier.citation | Proceedings of the European and Mediterranean Conference on Information Systems, Dubai, 25-26 May | en |
dc.identifier.uri | http://bura.brunel.ac.uk/handle/2438/3334 | - |
dc.description.abstract | This paper proposes a novel approach to providing knowledge management services in a business process wherein field engineers are the main process actors, providing and maintaining telecommunications services. Cooperating multi-agents play a central role for the provision of knowledge management services by integrating heterogeneous systems to collect related knowledge for the execution of mobile tasks. The proposed system is expected to increase both the performance of the mobile workforce and customer satisfaction by supporting and encouraging knowledge sharing. | en |
dc.format.extent | 379006 bytes | - |
dc.format.mimetype | application/pdf | - |
dc.language.iso | en | - |
dc.publisher | EMCIS | en |
dc.subject | Knowledge management, multi-agent system, field engineer, workflow | en |
dc.title | Delivering knowledge in the field: A telecommunications service provision and maintenance case | en |
dc.type | Conference Paper | en |
Appears in Collections: | Business and Management Brunel Business School Research Papers |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
EMCIS08_C7.pdf | 370.12 kB | Adobe PDF | View/Open |
Items in BURA are protected by copyright, with all rights reserved, unless otherwise indicated.