Socially aware design of interactive systems to combat gender-based violence in low-resource settings

Abstract

In this paper, we examine the socio-cultural, technical, and organisational contexts surrounding Gender-Based Violence (GBV) prevention and response as a basis for designing interactive digital systems that facilitate multi-agency collaboration and strengthen GBV service delivery in resource-constrained environments. We address two research questions: (i) What socio-technical factors shape the design of digital systems that support multi-agency collaboration and GBV service delivery? and (ii) What design solutions can be developed from these factors to strengthen coordination and interaction among GBV service providers? We draw on the Socially Aware Design (SAwD) framework to conceptualise and situate the study within Human Computer Interaction (HCI) research. Using SAwD, we examine design both as a process of developing interactive systems and as a means of advancing social and developmental goals in GBV prevention and response. Empirical data from the socio-technical research are analysed at three levels – informal, formal, and technical information levels – as conceptualised in the SAwD framework. Based on this analysis, we identify design requirements, co-develop design mock-ups, and conduct stakeholder reviews along with research participants. Our findings show that integrating situated informal and formal design contexts with technical information in HCI research increases the likelihood of designing systems that support effective human-technology interaction and potentially generate meaningful social impact. Overall, the study highlights the importance of aligning design principles with the potential developmental impact of interactive systems for multi-agency collaboration, addressing a gap in existing research that has focused primarily on survivors or perpetrators.