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Title: Current state of e-services in Saudi Arabia: the case of intermediaries in facilitating government services in Madinah city
Authors: Al-Sobhi, F
Kamal, M
Weerakkody, V
Keywords: E-government;Madinah city;Challenges;Intermediaries
Issue Date: 2009
Publisher: EMCIS2009
Citation: Proceedings of the European and Mediterranean Conference on Information Systems, Izmir , 13-14 July 2009
Abstract: The government of Madinah has launched ‘Khdamatec’ electronic Offices (e-Offices) concept under their national electronic Government (e-Government) modernisation agenda to facilitate service delivery to citizens and seamless interaction to communicate their needs. By offering e-Offices around the government departments, Madinah government hopes to increase accessibility of e-Government services and make steps forward to electronic age, encourage Medina' citizens to participate and use e-Services and bridging digital divide. However, the empirical findings illustrate that the adoption and diffusion of the e-Office concept and e-Government in the wider context at a lethargic pace. This paper highlights some of the challenges faced by the Madinah city in implementing the e-Office concept and e-Government.
Appears in Collections:Business and Management
Computer Science
Brunel Business School Research Papers

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