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http://bura.brunel.ac.uk/handle/2438/441
Title: | A method for identifying communication breakdowns in user-interfaces |
Authors: | Patel, N Coughlan, JA Macredie, RD |
Keywords: | Communication evaluation method;User-interfaces;Communication breakdowns;Interface communication;Interface evaluation;Communication design recommendations |
Issue Date: | 2006 |
Publisher: | Studi di scienze della communicazione |
Citation: | International Journal: Studies in Communication Sciences, Nov 2006 |
Abstract: | Businesses are increasingly communicating with their customers via web-based interfaces. However, users are experiencing a lack of guidance and support in the communication of these often complex services. This paper proposes a method for identifying where and why there is a breakdown in communication between the interface and the user. In creating the method, the importance and value of having such a method are considered and discussed, particularly for communication rich interfaces. The method is developed based on the results from user trials with a mortgage application interface using the existing evaluation method. Although the results from piloting the method suggest that it is useful for identifying communication breakdowns within the user-interfaces, more work is required before a definitive method can be produced. As a result of this study it appears that communication breakdowns are related either to the information within an interface or to the process. |
URI: | http://www.scoms.ch/ http://bura.brunel.ac.uk/handle/2438/441 |
Appears in Collections: | Dept of Computer Science Research Papers |
Files in This Item:
File | Description | Size | Format | |
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Method for Identifying.pdf | 248.86 kB | Adobe PDF | View/Open |
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