A strategic framework for e-government adoption in public sector organisations

Abstract

E-government has been recognized as a change agent for public sector reform. Through this change, the public sector organisation plans to increase operating efficiencies, build information-sharing partnerships and improve communication with other organisations, as well as with the public. Several studies have discussed how e-government will transform public sector organisations from traditional paper-based systems to electronic delivery that leads self-service operations that develop efficiently managed internal business process. However, a number of voids exist in the immature e-government literature, regarding its adoption strategy and process. This paper looks at the implementation aspect of e-government in public sector organisations. The paper critically reviews the issues of e-government adoption and identifies factors that affect the implementation process, such as, technical, organisational, and environmental. In addition, the authors discuss the benefits and barriers that might influence the decision making process toward the adoption of e-government in public sector. Since, e-government is an emerging research area, there is limited literature explaining the framework of e-government adoption. Therefore, this study suggests a strategic framework for e-government adoption that will assist decision makers in public sector organisations to support their egovernment adoption strategy and guide the IT developers for implementation process of e-government project.